Questions, Answered.
Everything you need to know about drops, shipping, and the Stateside experience.
Each drop is a limited-edition Americana gift box, curated around a theme and released only a few times a year. Once a drop sells out, it's gone — we never restock.
Drop 1.0 — The Holiday Collection — is capped at 100 boxes nationwide. Future drops sit between 100 and 300 units depending on the build.
Join the Drop 2.0 waitlist on the Drops page. Waitlist members get first access 24 hours before public release.
No. Sold-out drops stay sold-out — that's the promise. They live on in the archive only.
Australia-wide. Metro, regional, and remote postcodes — if Australia Post or our courier partners can reach it, we can ship there.
Metro: 2–5 business days. Regional: 4–8 business days. We dispatch within 48 hours of your drop release shipping window.
Yes — every Stateside box ships free anywhere in Australia. No surprise checkout fees.
Absolutely. You'll get a tracking link via email the moment your box leaves our Sydney HQ.
Every single item. We source direct from authorised US distributors and brand partners — no grey-market, no knock-offs.
Each box is themed. Expect a mix of premium snacks, candy, drinks, apparel, accessories, and a signature collectible piece exclusive to that drop.
Boxes are curated and themed, so swaps aren't available. Full ingredient lists are published on each drop page before release.
Because drops are limited editions, we don't accept change-of-mind returns. Damaged or faulty items are replaced or refunded under Australian Consumer Law.
Email statesidesupplyco@outlook.com within 7 days of delivery with photos and your order number. We'll sort it within 1 business day.
All branded merchandise carries the original manufacturer warranty. We honour ACL on top of that.
Yes — add the recipient's address at checkout and tick the gift option. We'll include a handwritten card and hide the invoice.
Digital gift cards are available in $50, $100, $150 and $250 denominations. Delivered instantly by email.
We're a quick email away.
Replies within one business day, AEST.
STATESIDESUPPLYCO@OUTLOOK.COM